At BuyPlumbingDirect.com, customer service is very important to us. We work hard to provide you with the best possible shopping experience. The answers to many common questions can be found on our frequently asked questions page. If you cannot find the answer that you are looking for there, please feel free to contact us.
Customer Service and Sales Hours
| Monday |
|
8am - 5pm |
| Tuesday |
|
8am - 5pm |
| Wednesday |
|
8am - 5pm |
| Thursday |
|
8am - 5pm |
| Friday |
|
8am - 5pm |
| Saturday |
|
8am - 12pm |
| Sunday |
|
Closed |
Contact Us
At BuyPlumbingDirect.com, we always like to hear from our customers. If you have any questions, concerns or feedback, please feel free to contact us. We will make every attempt to respond to your inquiries in a timely manner.
E-Mail
All Inquiries:
info@buyplumbingdirect.com
Technical problems/suggestions regarding our website:
webmaster@buyplumbingdirect.com
Mail
Buy Plumbing Direct
2-8 Johnes St.
Newburgh, NY 12550
Requesting a Return Authorization Number (RA#)
You must e-mail us at info@buyplumbingdirect.com to obtain an RA# (Return Authorization Number) prior to returning your shipment. Please be sure to write this number on the outside of the box that you send back to us. Returns without an RA# will be refused.
Conditions of Use
Applicable Law
By visiting BuyPlumbingDirect.com, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and BuyPlumbingDirect.com or its affiliates.
Disputes
Any dispute relating in any way to your visit to BuyPlumbingDirect.com, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use or to products you purchase through BuyPlumbingDirect.com shall be submitted to confidential arbitration in Newburgh, New York, except that, to the extent you have in any manner violated or threatened to violate BuyPlumbingDirect.com's contract rights, BuyPlumbingDirect.com may seek injunctive or other appropriate relief in any state or federal court in the state of New York, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.